- We deliver all over the world (without exception).
- The products are delivered to the address you mentioned on your order
- We use Poste services
- All our parcels are delivered with signature
Expenses of preparation and expedition:
Switzerland: 8.90 CHF
Europe: 25.00 CHF
USA: 29.00 CHF
The price includes all the expenses; however it is possible that the customs of your country take taxes of importation or others. These taxes are not under the responsibility of Funko-pop.ch
Deadline of expedition: the orders are sent 3 days after reception of the payment.
The deadlines can be delayed of 48 hours if Funko-pop.ch participate in an event.
Delivery deadlines: the indicated delivery deadlines are approximate, they can vary according to the country of destination, Funko-pop.ch cannot be held responsible.
Area – approx. deadline:
Switzerland 3 days
Europe 7 to 15 days
USA 12 to 20 days
Modality of delivery: all parcels are delivered by the mail delivery services with signature.
Article 7: Responsibilities
In case of not delivery of an order or a part of an order, you have 1 month maximum (from the date of the departure of our warehouses) to protest. Beyond this deadline, we will not accept any complaint.
Article 8: Right of retraction
The consumer has a deadline of 7 working days from the delivery date of the order, to return any article not suiting him/her and to ask for the exchange or the refund, without penalty, with the exception of the return expenses.
Before returning the parcel, you must have received a code of confirmation.
The product will have to be return in good condition, in its original packing and not used.
In sales period: the sale articles on the website will not be taken back and exchanged.
Procedure of return:
You have a deadline of 7 days from the reception of your parcel to communicate our customer services your wish to return the product and a deadline of 15 days to return the product.
In case of a retraction you will pay the return expenses, as well as a 10% tax
on the returned merchandise for the handling fee.
To make a return:
A request to our customer services must be made to attribute you a number of return.
This request can be made by e-mail: firstname.lastname@example.org
- Return expenses for a product declared not ok or defective in the delivery, will be paid by Funko-pop.ch basing itself on the method of dispatch of origin.
If 9.50 CHF of preparation and expedition expenses are mentioned on your invoice, they will also be paid by Funko-pop.ch.
- The right of return will be only accept for the complete products, in their original state, with a copy of the purchase invoice and a picture joining all the products of the order. Incomplete and damaged returned articles or made dirty by the customer will not be accepted and taken back.
- After receiving and validating the return of the parcel, we will make an exchange, a credit note or a refund with a deadline of 10 days according to your choice.